Pharmaceutical Superuser Program for Leading Global Pharma Services

The Challenge

A large pharmaceutical company was looking to reduce the time its central data and analytics team spent on small analytics projects. Enabling business users to self-serve small use cases was identified as a possible solution. However, the company needed assistance setting up a self-sufficient user community and ensuring its members had the necessary technical skills to support their respective business units’ data analytics requirements efficiently.

Our Approach

Aimpoint Digital created a framework, leveraging our proprietary trainings and assets, for a thriving Superuser community and an internal COE. This included a tailored upskilling program for business users based on their roles, helping them build their analytics solutions. We worked closely with the Data & Analytics team to deliver a 9-month blended training program that upskilled the Superusers across a technology stack that included Alteryx, Power BI, and SQL.

Results

1. Increased Efficiency:

Reduced the number of requests for support to the central Data and Analytics team.

2. Improved Communication:

Established a community of superusers that actively built and identified technical solutions.

3. Created Community:

Expanded the program to new cohorts of Superusers to be upskilled and join the growing community.

Key Takeaways

Improved communication and thoughtful planning are the keys to empowering employees and building a strong internal community.

The Aimpoint Difference

We are the top Alteryx Services Partner Globally. We help our customers leverage Alteryx to effectively enable self-service analytics and have a multitude of offerings to support its deployment.

We specialize in pairing Alteryx with proper infrastructure, software, and processes.