Tracking AI Value for Financial Services
Discover how we helped a leading retirement benefits provider enhance their AI investment strategy, resulting in a robust valuation framework and effective scaling plans that promise substantial ROI improvements.
The Challenge
A top retirement benefits provider invested in over 20 AI projects with varying levels of impact and maturity. However, deployment of these projects faced several challenges including lack of a strategic plan and an inability to measure improvements post-deployment due to limited benchmarking. To secure additional funding for the AI program, the client needed to demonstrate the value of their AI portfolio and develop a comprehensive strategy for scaling AI capabilities to ensure optimal ROI of future investments.
Our Approach
Our Analytics Strategy practice structured the approach into AI Value Tracking, Strategy and Design, and Change Enablement. We facilitated 30+ stakeholder interviews and an in-depth model review across 20+ projects. After synthesizing these takeaways, a robust AI valuation framework was subsequently tailored to the nuances of our client’s business. We developed and implemented an AI Governance Strategy to facilitate AI growth. The strategy included actionable recommendations to refine the operating model, enhance the AI program’s structure, and maximize the effectiveness of future efforts by prioritizing high-value project use cases.
Results
The client has a clear picture of their current investment thanks to key valuation metrics.
A change enablement plan, roadmap, tactics, and best practices can be used for future investments.
Stakeholders and leaders now understand the current state and have a clear directive for the future.
Key Takeaways
AI is a worthwhile investment that can yield meaningful results, but it must be backed by a data-driven approach. Thanks to their new insights, the path to ROI is clear.
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